So, I finally got my MacBook back the other day. It took two weeks to repair the flickering screen. Not too bad, though I had to get a friend to organise to drop off and collect as the store is no longer open at weekends.
The engineer phoned me to tell me that he replaced the heatsink and run in for 24 hours without a shutdown. The thing is, I never had a problem with it shutting down.. only with a flickering screen on start up. He told me this was fixed too.
Booted up the MacBook on Saturday. The screen started flickering. Un-bloody-believable. Admittedly, it’s not as bad as when I took it in, but this is how it started out the first time.
So I phoned the store, and after several calls to the manager ascertained that after they replaced the heatsink, they did see the screen flickering. They fixed it by resetting the memory (PRAM). doh! As if I hadn’t done that twenty times. As if AppleCare (phone support) hadn’t asked me to do this 20 times before agreeing that it needed repairing. As if the Apple store that had it for a week didn’t do this 20 times before telling me it needed a new logicboard! Two weeks they had, and all they did was reset the memory.
So no, I need to send it back (60 mile round trip to the store and back) so they can look into it again.
Apparently, my consumer rights are pretty thin. If I didn’t have a problem in the first few weeks, then I am deemed to have accepted the goods. So, I can’t demand a refund/replacement; only a repair. That said, they are required to repair the machine within a reasonable amount of time and they’ve wasted two weeks so far. The nightmare continues.
What is funny is that this is not the first apple you have had with almost the very same problem and dodgey support. One must wonder if third time lucky?
Well some people like green apples / some like red….but whichever one you normally like..enough rotten apples and you try a different type.
Suggest you try Oranges instead.
I am sure by the time you’re 40 it will be sorted.